IN-STORE UX RESEARCH & DESIGN
IN-STORE UX RESEARCH
User flow and Customer Journey
Visiting sales kiosks and using sales associates interviews and direct observations on-site, I visualized proposed technology updates supported by customer journeys and user flows to highlight pain-points and customer sentiment to align with public health mandates and improve customer engagement.
Technology for sales kiosks
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Technology for In-store Kiosk
In-store user flow
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Technology for In-store Kiosk
In-store customer journey
POST-PURCHASE USER & SERVICE FLOWS
Contactless Check-in
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Technology for In-store Kiosk
